Operations Supervisor FIFO

Programmed Energy & Resources are currently seeking an enthusiastic Operations Supervisor to join our team. Based in Perth flying out to client sites in the Pilbara on a regular basis.

Reporting directly to the Contract Manager, your primary focus will be to develop business across the Pilbara, liaising with both existing and new clients, with a primary focus on new business. We are seeking an individual that will continue to build a foundation for growth with a goal to become a proactive industry leader in the provision of managed labour hire and staffing services.

SKILLS & EXPERIENCE
In order to thrive in this position the following attributes are highly valued:

• 5 years experience in a similar role within Iron Ore mining and maintenance industry.


• Strong negotiation and influencing skills and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.


• Proven experience in Customer Relationship Management.


• Tertiary qualifications in Management/Leadership (Highly Desirable).


• A proven track record in contract management or gained in a hands-on operational environment.


• Ability to pass a pre-employment medical including drug and alcohol screen.


• Ability to obtain or willing to obtain a National Police Clearance.


• Well organised, self-starter, with a team orientation and able to work to tight deadlines.


• Highly literate with well-developed communication and interpersonal skills


• Conducting regular inspections to maintain high standards and adherence to safety protocols


• Administration and excellent presentation skills

KEY RESPONSIBILITIES

• Implement divisional and local business strategies to grow existing customer accounts and enhance financial performance.


• Lead high-level Customer Relationship Management activities to promote service excellence and customer retention.


• Collaborate with key stakeholders through regular consultation and communication.


• Establish and monitor account management plans, ensuring adherence to service level agreements and operational objectives.


• Monitors and evaluates work in progress to ensure that the service and quality standards are in accordance with the service contract terms and conditions.


• Understanding of standards applicable to working within the resources sector.


• Actively promote new services, and offerings from across Programmed to customers.


• Review operational and sales performance, implementing proactive strategies to meet service and quality standards


• We are seeking a proactive and detail-oriented professional with a strong commitment to safety, quality, and customer satisfaction.

EMPLOYEE BENEFITS

• Growth opportunities


• Long term career potential


• Paid parental leave and great discounts with selected retailers


• An Employee Assistance Program, which incorporates a tailored wellbeing initiative


• Leading Remuneration Package


• Great Supportive Team Culture!

APPLY TODAY! or email Stacey.Oliver@programmed.com.au