Assistant Village Manager

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

”Connecting People and Places to Make the World Work Better”.

We have an exciting new opportunity for an experienced Assistant Village Manager to be a part of establishing our services and embedding a highly committed service delivery team in partnership with our client at Dugald River Camp (north-west QLD)

This is a permanent Full-Time opportunity working an 8 days on/ 6 days off roster, Fly-In-Fly-Out from Brisbane or Townville.

About the role

This role will be responsible for the overall efficient running of our village operations (Cleaning, Catering, Facilities Management, Administration, Mine Site cleaning).

The role will be responsible for managing the client relationship at a site level and will be focused on delivering contract compliance, ensuring facilities are managed to an exceptionally high standard and delivering an excellent ‘resident experience’ through a motivated and highly engaged service delivery team. The role will lead by example to drive accountability, set the standard and expectation in performance of duties and responsibilities.

You will be a hospitality professional with demonstrated leadership skills around customer service delivery, people management and a strong focus on workplace health, safety and wellbeing.

The Position:

• Assisting the Village Manager in the management of all village operations including administration, catering and cleaning services


• Ensuring all aspects of service delivery in accordance with the contract for services


• Ensuring strong leadership to deliver quality service through operational and people performance


• Maximising revenue opportunities and maintaining strict cost control measures


• Maintaining consistent operational and people performance across site


• Ensure adequate resourcing and rostering for all services to be delivered at site


• Ensure a strong site safety culture and compliance with Standard Operating Procedures (SOP’s)


• Developing a high-performance culture through an engaged team that understand and are committed to service delivery and ISS values


• Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued


• Ensure performance management of team members is undertaken following established policies and procedures


• Recruit, retain, reward and recognise your team to foster a positive work culture

Our Benefits:

• All flights to and from site paid for by the company


• Meals, accommodation provided for the duration of your time on site


• All costs for medicals, training and uniforms are covered by the company


• Values based positive company culture, with a caring and energetic team.


• Purposeful and rewarding work with a competitive salary


• Employee Assistance Program for health and wellbeing


• Ongoing learning and development opportunities within our global organization

Minimum Criteria:

• Ability to undertake regular travel to site on a DIDO/FIFO roster


• Ability to work in a remote and physically demanding environment


• Proven experience managing mining camp/village operations or an extensive hospitality management background


• Previous catering, accommodation management experience or chef qualifications are highly desirabl


• Demonstrated experience as a strong and decisive leader in a dynamic operating environment


• Demonstrated experience in effectively managing a range of stakeholder relationships and delivering to plan


• Ability to build and develop an engaged and effective service delivery team


• Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities


• Financial acumen – experience in understanding budgets, managing P&L, labour/resourcing allocation and cost control


• Knowledge of workplace health & safety requirements and embedding a strong safety culture


• Experience in recruitment, retention and rostering


• Organised – outcome and deadline oriented.


• Strong and effective communication skills - verbal, written and presentation.


• High level of computer literacy and experience in managing village accommodation systems


• Physically fit with the ability to successfully pass pre-employment medical requirements


• Possess an Australian drivers licence

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

ttp://www.au.issworld.com/our-people/Careers

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com