Customer Service Officer

Customer Service Officer

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are working with a National Manufacturing organisation to find an experienced Customer Service Officer to join their team in Wangara.

Working hours: Monday to Friday - full time hours

Start Date: ASAP

Duration: Ongoing - potential for permanent placement for the right candidate

Pay rate: $35ph+ Super (depending on experience)

The Role

Some of the key responsibilities of this role include:

• Process sales orders for customers, repeat and new orders.


• Amend sales orders and product specifications as required.


• Manage customer order and delivery protocols.


• Ensure all order quantities outside agreed standard order quantities are captured.


• Ensure accuracy of data entry pertaining to sales orders.


• Expedite sample requests to agreed delivery dates.


• Identify opportunities for gains in efficiency of the process by constantly reviewing systems.


• Actively manage customers in line with relevant service agreement.


• Service walk-in customers.


• Actively work together with customer service team to service 'house accounts'.


• Answering phone and dealing with customer queries.


• Respond to all customer order delivery dates in a timely and professional manner.


• Maintain relationships with customers.


• Process customer account application.


• Maintain relationships with internal stakeholders.


• Update and maintain spreadsheets (customer back-order/forward orders).


• Maintain customer records.


• General filing.


• Attend and participate in regular team meetings.

Role Requirements

• At least 1 year experience in a fast-paced customer service / Admin environment.


• Intermediate to advanced knowledge of Microsoft Office.


• Knowledge in using SAP or similar ERP system.


• Customer focused.


• Team player attitude.


• Strong time management skills including ability to deal with competing priorities.


• Meticulous and organized.


• Excellent communications skills in both written and verbal.


• Must be an Australian Resident or Citizen and have full working rights

If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Holly Storor at holly.storor@persolkelly.com.au

**PLEASE NOTE - only online applications with relevant experience will be considered**

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.