Call Centre Officer

We are working closely with our client Telstra who are seeking a Customer Service superstar to join their Triple Zero call centre team for a long-term casual temporary assignment based in Adelaide CBD. This is a great opportunity to work for a reputable brand who offer a supportive working environment.

The Role:

This is a high volume and fast paced role in which you are required to provide accurate connections to Police, Fire and Ambulance dispatchers across the country at the request of the customer. You will be required to follow strict protocols and procedure to ensure every call is taken quickly, efficiently, and correctly. Calls are KPI measured and high-quality service must be provided on every call.

The Triple Zero call centre operates 24/7 and works on a rotating roster around your availability.

Join our team and enjoy flexible scheduling exclusively for night shifts.

Duties:

• Answering calls from all over Australia
• Efficiently connecting all emergency calls to Police, Fire or Ambulance dispatchers
• Provide consistent and high-quality service
• Ensuring customers are treated with an empathetic approach

Experience Required:

• Previous customer service experience ideally within a contact centre or face to face environment.
• Strong problem solving skills
• A positive and resilient outlook
• Excellent verbal and written communication skills
• A stable working history
• A "Can Do" attitude

HOW TO APPLY

You must have the right to live and work in Australia to apply for this role. Click "APPLY" to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.

If you are interested in these roles and fit the criteria, please apply online today! If you have any further questions before applying online, please email Minal Thakker at Minal.Thakker@persolkelly.com.au

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.