Customer Service Officer

Customer Service Officer - Local Council

Are you passionate about delivering excellent customer service and resolving inquiries in a professional and timely manner? Do you have strong experience in handling complaints and a desire to make a positive impact in the community? If so, we want to hear from you!

About the Role: We are seeking a motivated and customer-focused individual to join our local council as a Customer Service Officer. In this role, you will be the first point of contact for residents, handling inquiries, providing information, and managing complaints to ensure a high standard of service is maintained.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.


• Handle complaints with a calm and solutions-focused approach, ensuring timely and satisfactory resolution.


• Provide accurate information on council services, policies, and procedures.


• Maintain up-to-date records of customer interactions and complaints in the council's CRM system.


• Work collaboratively with other council departments to resolve customer issues.


• Assist with general administrative tasks as required.

Key Selection Criteria:

• Proven experience in a customer service role, ideally within a local council or public sector environment.


• Strong complaints handling skills, with the ability to de-escalate and resolve issues effectively.


• Excellent verbal and written communication skills.


• Strong interpersonal skills, with the ability to build rapport with customers and internal teams.


• Proficiency in Microsoft Office Suite and experience using CRM systems.


• Ability to manage multiple tasks in a fast-paced environment.


• Government / Council experience is a must!

What We Offer:

• Competitive salary and benefits.


• Supportive and collaborative team environment.


• Opportunities for professional development and growth.


• The chance to make a real difference in your community.

Sound like the perfect role for you? We'd love to hear from you! Apply today!

rebecca.henry@persolkelly.com.au
0407 391 226

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.