Customer Service Officer

PERSOLKELLY are in partnership with our client based in Prestons & Smithfield looking for an experienced Customer Service Specialist.

Due to expansion, the team are now looking for an experienced Customer Service Specialist to report directly to the Customer Service Manager and be a vital addition to their clients, customers, and project teams.

About the role

The Customer Service Specialist role is primarily responsible to provide support in the sales and marketing functions of the company, to ensure that customers' needs are met in a timely, efficient, and effective manner. In this role you will need to be driven, accountable and advocating for our customers are essential. We pride ourselves on the service we offer our clientele and are looking to expand and strengthen our team.

Your responsibilities include but aren't limited to:

• Providing phone-based customer support (30-50 calls per day)


• Data entry (order processing, credit & refund requests)


• Intelligently respond to customer inquiries and issues via phone, email and in person


• Raising purchase orders


• Highlight customer concerns, common product issues and other repeated queries to management level, to ensure proactive actions are put in place as possible


• Educate, empower, and inspire customers about our Brands and products

Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translate that excitement to customers in interactions. We truly value proactiveness and grabbing tasks by the scruff of the neck. The position is really whatever you want to make it, and we are excited to see where the successful applicant can take it!

Essential Requirements:

• Pleasant telephone manner and strong customer service orientation


• Ability to work in a team


• Strong organisational and time management skills


• Commitment to quality & accuracy


• Proven experience in a similar role


• SAP knowledge

HOW TO APPLY

Click "APPLY NOW" to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.

If you would like a confidential chat please reach out to Kylie Williamson - 0400 854 228

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.