Helpdesk Analyst

Position Title: Helpdesk Analyst

Required Skills:

2+ years' experience working in a technical support or customer service related role

Experience troubleshooting Windows 10 and iOS devices

Must have strong examples of providing excellent customer service

Strong level of patience and ability to break down technical information into a non-technical way

Ability to analyze and solve problems over the phone and in person

Willingness to learn about new technologies

Strong verbal and written communication skills

Desired Skills:

Experience documenting technical issues within a ticketing system (ServiceNow preferred)

Experience troubleshooting mobile devices

A+ or Net+ certification

Description of Role/Responsibilities:

We are seeking a Helpdesk Analyst to join our client's technical support team headquartered in Columbus, OH. You will be responsible for troubleshooting various technical issues both over the phone an in person while expressing excellent customer service qualities. If you want to work for a company that has an awesome culture, gain exposure to many new technologies, and a job that could turn into a long term employment with a chance to advance your career as an IT professional, this is the role for you!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

We look forward to working with you.

Beacon Hill. Employing the Future™