ECT Swift Express Coordinator

Job DescriptionJob Description

Accelerate your Career!

*** Must be open to nights and weekends***

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.

Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will do

Coordinate the timely transit, pickup and delivery of all Swift Express loads in the West, Central and East regions while owning assigned lane integrity by providing and replacing equipment, drivers and loads on the Express network.

• FREIGHT MANAGEMENT -.
• a. Manage demand fulfillment by ensuring operation is running at or near 100% capacity; actively engage appropriate designated personnel to ensure freight is covered.
• b. Ensure open freight slots are filled by booking freight where needed; determine appropriate loads which are aligned with demand and capacity needs.
• c. Monitor and track load movements to ensure expected service levels are met.
• d. Solicit freight when necessary utilizing available freight channels.
• OPERATIONAL PLANNING -.
• a. Ensure booked freight is planned accordingly; plan pick-up/delivery moves while maximizing efficiency, minimizing costs and maintaining excellent safety and service standards.
• b. Match loads to drivers and trucks for shuttle moves between lanes.
• c. Coordinate efforts to execute service recovery when loads are in jeopardy of not meeting schedule expectations.
• FLEET INTEGRITY -.
• a. Be aware of driver availability; work with drivers to meet load demand and maximize productivity of the fleet while ensuring lane integrity.
• b. Identify and monitor performance related concerns and report to designated leadership as necessary for further coaching.
• c. Provide exceptional customer care to both our internal and external customers.
• d. Coordinate with designated department personnel to resolve issues with drivers and/or equipment.
• e. Ensure the driver departure times, swap times and return times are met per the required schedule.
• FLEET SUPPORT -.
• a. Answer drivers incoming messages and phone calls and provide assistance as needed.
• b. Correct routing, fueling, macro issues as needed.
• c. Coordinate equipment swaps, customer issues or any other needs of the driver.
• OTHER -.
• a. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• b. Perform additional responsibilities as assigned by leadership.

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Qualifications: What you need to bring

• Minimum of two (2) years experience in transportation, preferably with a mix of driver leadership, planning and customer service.
• Associates degree or equivalent combination of education and/or experience required.
• Solid written and oral communication skills; solid understanding of the trucking industry/fleet management; interpersonal skills with ability to develop strong relationships with multiple drivers and customers; good coaching and mentoring capabilities; ability to work independently or within a team.

Pay Range: $20 - $26 Hourly, depending on experience.

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Location: Phoenix, AZ, US

Posted Date: 10/31/2024