Senior Customer Experience Supervisor

As a Senior Customer Experience Supervisor, you will lead the Payment Plan program and oversee operational volumes, reporting, and customer service excellence.

Responsibilities

• Track and analyze payment plan operational volumes.
• Review payment plan reporting and ensure proper posting of payments.
• Coach team for customer service excellence.
• Partner with project manager and provide business analyst support.
• Compile reporting for projects and deliver weekly reporting as needed.
• Increase program efficiencies and update program SOPs.

Requirements

• Excellent communicator.
• Proficient in Excel and Word.
• Able to complete research and report on findings.
• 5+ years of experience in customer service contact centers.
• 3+ years in a leadership role.

Benefits

• Health and Welfare Benefits.
• Retirement Savings support.
• Employee Discounts.
• Career Growth Opportunities.
• Paid Training.
• Paid time off.
• Great Work Environment and Awards for diversity efforts.
• Compensation: The estimated salary range for this role is $61,985 - $80,500 based on experience.