Customer Service Representative

Job DescriptionJob Description

Job Summary

Provides day-to-day operational customer support and monitoring for those assigned accounts and their vendors. Responsible for reviewing and monitoring all customer communications in a courteous, prompt and efficient manner. More importantly, they ensure that customers’ needs and concerns are addressed and find resolution before they impact the customer and ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Essential Functions

· Provides day-to-day operational customer support and monitoring for those assigned accounts

· Reviews and monitors all communication via e-mail to keep updated on customer account stats and requirements

· Coordinating all support needs for assigned customers. Work as a team in either Customer Relations or Support

· Ability to identify and resolve basic operation or technical problems with minimal supervision

· Knowledge of Outlook, Excel, Google Sheets, and trained on Footprint WMS

· Ability to demonstrate a solid understanding of the VMS® system and Century’s business processes

· Communicates quickly and efficiently with customer on specific issues for resolution of operational problems.

Skills Required

· Excellent verbal and written communications.

· Excellent organizational and time-management skills, and attention to detail.

· Excellent interpersonal and conflict resolution skills.

· Ability to act with integrity, professionalism, and confidentially.

· Ability to prioritize task and operate without supervision.

· Strong analytical and problem-solving skills.

Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Location: Compton, CA, US

Posted Date: 10/31/2024