Customer Service Representative

Job DescriptionJob Description

* Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
* Learn to identify customer needs or desires in order to recommend the appropriate product or service.
* Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
* Keep a record of incoming inquiries to be able to reference at a later date.
* Be able to process orders, forms, applications, or requests.
* Work with colleagues when necessary to resolve customer complaints.
* Provide feedback to other departments to help improve sales, marketing, and business processes.
* Learn about the products inside and out to be able to answer any questions from customers.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Location: Pleasanton, CA, US

Posted Date: 10/31/2024