Assistant Counter Manager - John Lewis Cheadle - 40 hours

Skin + Me is a mission driven start-up with seriously big skin goals.

If you have a sales-driven mindset, a proven ability to create an exceptional customer experience, and want to be part of an exciting new launch - look no further!

As an Assistant Counter Manager on our Skin + Me Counter in John Lewis Cheadle you’ll be responsible for the achievement of all retail objectives in store. You will lead your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience at all times.

In return, you’ll enjoy a package that includes a competitive salary and commission structure, highly discounted Skin + Me products, exclusive training opportunities, mental health and wellbeing support, and so much more!

What you’ll do:

• Manage a team of In Store Skincare Specialists by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
• Be responsible for achieving and exceeding in store sales targets agreed with the National Field Sales & Education Manager through delegating to Skincare Specialists and leading by example with customers
• Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
• Working with the Field Sales & Education team and the Skincare Specialists you will create innovative ways to improve customer experience and achieve sales targets. Including hosting events, new product launches, etc
• Ensure the counter remains stocked at all times and reporting any concerns to the National Field Sales & Education team immediately
• Be responsible for building and maintaining positive relationships with the retailer and department store staff
• You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed to a high standard
• You will ensure staff rotas and timesheets are completed in a timely and accurate manner

Who you are:

• You have a passion and energy to provide inspirational, positive and personalised experiences to every customer and member of your team
• You have a proven ability to provide exceptional customer service
• You have a proven ability to manage and motivate an in-store team
• You have a strong interest and enthusiasm for skincare. You always stay up to date on the latest industry trends and have a desire to drive your own development and learning
• You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike
• You are collaborative in your nature and thrive as part of a team
• You will have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
• Knowledge of skincare concerns, ingredients, and product formulations is a plus but training will be provided by our Skin + Me Experts
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Compensation and Benefits:

• 25 days holiday inclusive of bank holidays (pro-rata)
• Competitive commission structure
• Highly discounted Skin + Me products you and your friends and family
• Exclusive training & development opportunities
• Pension Scheme
• Healthcare Cash Plan, including Mental Health & Wellbeing support
• Employee referral scheme

More about Skin + Me:

There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that.

The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist.

Skin + Me secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com.

We’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?

Why should you choose Skin + Me?

• A daily challenge – in a thrilling, entrepreneurial start-up environment, no two days will ever be the same.
• Make a difference – work within a revolutionary company that is focused on improving millions of lives.
• Serious commitment to growth – personal development is important to us and we’ll make sure we support your growth, and give you broad experience across your role.
• Support network – the Skin + Me investors and advisors that you’ll have the opportunity to work with have built some of the world’s best consumer companies.