Customer Support Analyst, Corporations Rio de Janeiro, Brazil

Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine.

Carta’s world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130B in assets under management in venture capital and private equity.

Trusted by more than 40,000 companies, Carta helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is setting a new standard as the end-to-end platform for private markets. Our best-in-class solution for fund management seamlessly integrates investor and portfolio company insights via a suite of tools designed to support the strategic impact of the fund CFO.

At Carta, our employees set out on a mission to unlock the power of equity ownership for more people in more places. We believe that the problems we solve today unlock the opportunities of tomorrow.

As our customers’ primary point of contact, support analysts will address inbound requests/inquiries over phone, chat, and email. A successful candidate will be comfortable and confident in written and verbal communication with Carta’s stakeholders, including C-level executives, customers’ employees, law firms (partners and paralegals), and investors/board members.

As a support analyst, the responsibilities and duties you can expect include:

• Provide timely and accurate front-line support for all customers that your support segment services.
• Proactively follow up with your clients and stay actively engaged from the day a case is opened.
• Engage with clients in real-time via phone or Zoom.
• Keep documentation of client interactions to identify and address trends through process improvement.
• Become an expert in our security and escalation practices.
• Train your clients based on the understanding you have acquired while working with them.

The Team You’ll Work With

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership.

• Fluent in English with strong written and verbal communication skills.
• Highly organized with strong attention to detail as our work is subject to many legal regulations.
• Care deeply, genuinely, and passionately about client services.
• Excited to take on new challenges.
• Ability to articulate technical and complex concepts in a clear and concise manner.
• Ability to balance multiple active projects.
• Exhibit diplomacy, tact, and poise when communicating with clients or customers.
• Driven to help and solve problems.
• Experience in a fast-paced, client-facing environment is a plus!
• Experience learning new technologies, platforms, and systems is a plus!

Even if you don’t have all of the qualifications we’ve listed, please apply if you believe you could be impactful in this role!

Please submit resumes in English.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.

Interested in data privacy? Check out our policies on Privacy and CA Candidate Privacy. Please note that all official communications from us will come from an @carta.com domain.

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Location: Brasil, BR

Posted Date: 11/4/2024