Hawkesbury City Council
Trainee - Customer Experience Officer
Job Location
Penrith Area, Australia
Job Description
Trainee - Customer Experience Officer
Be passionate. Be progressive. Hawkesbury City Council.
12 Month Traineeship
4 days on job training and 1 day of study
Study Certificate III Business Administration
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
The Customer Experience team is the face of Council and plays a critical role in shaping first impressions and delivering a quality customer service experience. It is a high performing team that provides frontline support by handling internal and external customer enquiries over the phone, in-person or via email.
The Role
You will report to the Customer Experience Coordinator and work closely with our Customer Experience Seniors at our Windsor office.
This is a great opportunity to develop a broad range of administration skills while completing an accredited Cert III Business Administration qualification, which will help to kick start your career for future success.
About You
You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy customer contact, data entry, a fast-paced environment and being a team players. You’re results orientated and have high attention to detail.
This traineeship will assist you to progress your career in Local Government or Customer Service based industries.
To be considered for this position, you must have completed your Year 10 School Certificate and have some customer service or administration experience.
It is also essential that you do not already possess a Certificate III or higher-level qualification.
Applicants should note that continuing employment beyond the twelve month traineeship period cannot be guaranteed.
Essential Criteria
Completion of Year 10 School Certificate or equivalent
Demonstrated customer service or administration experience
Good telephone manner with ability to listen, accurately document customers requirements and maintain confidentiality
Computer/data entry skills and experience with the ability to touch type with high accuracy
Excellent interpersonal skills dealing with internal and external customers
Strong willingness to take instruction, ask questions and follow through to achieve completion of assigned tasks
Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
Understands personal mobile usage during business hours is limited
The Rewards
Study days
Onsite parking
Paid qualification
15 day sick leave
Great working environment
Health and Wellbeing Program
Employee Reward and Recognition program
Corporate Rate Gym Membership - Oasis Leisure Centre
Social Club – Raffles, member draws and Christmas party and other activities
Employee Assistance Program for employees and their family
To Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council’s People and Development Advisor on 02 4560 4444.
Applications close Sunday, 1 December 2024
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
Location: Penrith Area, AU
Posted Date: 11/5/2024
Be passionate. Be progressive. Hawkesbury City Council.
12 Month Traineeship
4 days on job training and 1 day of study
Study Certificate III Business Administration
Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
The Customer Experience team is the face of Council and plays a critical role in shaping first impressions and delivering a quality customer service experience. It is a high performing team that provides frontline support by handling internal and external customer enquiries over the phone, in-person or via email.
The Role
You will report to the Customer Experience Coordinator and work closely with our Customer Experience Seniors at our Windsor office.
This is a great opportunity to develop a broad range of administration skills while completing an accredited Cert III Business Administration qualification, which will help to kick start your career for future success.
About You
You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy customer contact, data entry, a fast-paced environment and being a team players. You’re results orientated and have high attention to detail.
This traineeship will assist you to progress your career in Local Government or Customer Service based industries.
To be considered for this position, you must have completed your Year 10 School Certificate and have some customer service or administration experience.
It is also essential that you do not already possess a Certificate III or higher-level qualification.
Applicants should note that continuing employment beyond the twelve month traineeship period cannot be guaranteed.
Essential Criteria
Completion of Year 10 School Certificate or equivalent
Demonstrated customer service or administration experience
Good telephone manner with ability to listen, accurately document customers requirements and maintain confidentiality
Computer/data entry skills and experience with the ability to touch type with high accuracy
Excellent interpersonal skills dealing with internal and external customers
Strong willingness to take instruction, ask questions and follow through to achieve completion of assigned tasks
Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes
Understands personal mobile usage during business hours is limited
The Rewards
Study days
Onsite parking
Paid qualification
15 day sick leave
Great working environment
Health and Wellbeing Program
Employee Reward and Recognition program
Corporate Rate Gym Membership - Oasis Leisure Centre
Social Club – Raffles, member draws and Christmas party and other activities
Employee Assistance Program for employees and their family
To Apply
For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call Council’s People and Development Advisor on 02 4560 4444.
Applications close Sunday, 1 December 2024
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.
Location: Penrith Area, AU
Posted Date: 11/5/2024
Contact Information
| Contact | Human Resources Hawkesbury City Council |
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