Guest Services Assistant

This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Join us as a Guest Services Assistant at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• As a Guest Services Assistant at Coworth Park, here are just some of the great benefits you will receive:
• Excellent salary of £25,000 per annum + estate service charge
• Complimentary stays with breakfast included in all Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
• World class learning and development opportunities
• Social events throughout the year, including our annual winter ball
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000's of retailers

• You'll love what you do and take pride in delighting our guests:
• You will be responsible for greeting guests as they arrive for their stay, making them feel at home, to ensure our guests receive nothing but the best experience
• You'll also assist guests during their stay, helping with luggage, providing transport around the estate, valet parking and communicate your expert knowledge on the hotel facilities and local area
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us every day. As a Guest Services Assistant you'll have the opportunity to bring these to life and continue to create our legacy
• The items shared are the essence of a day in the life of a Guest Services Assistant, but we'll make sure you are provided with specifics on how to care for our hotel

• You'll bring your unique personality and passion to the role and the team
• You have a talent for greeting guests and building a relationship with them
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic
• You'll have a valid clean British driving license, which has been held for at least three years
• You'll be excellently presented at all times

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com