First Mile Process Specialist - AMZL BR, Amazon Customer Excellence System (ACES)

FIRST MILE PROCESS SPECIALIST - AMZL BR, AMAZON CUSTOMER EXCELLENCE SYSTEM (ACES)

DESCRIPTION As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL).
We are Amazon's last-mile delivery arm, delivering packages and smiles to our customers everyday.
You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes.
As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
Key job responsibilities Your core activities and responsibilities include.
- being the Subject Matter Expert (SME) on all operational processes - leading process integration efforts at our Delivery Stations (DS) - leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.
- owning and managing change on a granular level - performing audits to ensure continuous SOP adoption and eliminate defects and deviations - work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement - make sure that we are always delivering the best possible service to our customers A day in the life You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement.
Some of these teams include.
- Station Ops - Last Mile team/Delivery Service Providers (DSP) - Learning - Finance - HR - Loss Prevention You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
About the team The Amazon Customer Excellence System (ACES) team is a team of highly qualified individuals whose main goal is to ensure quality control and continuous improvement. Teambuilding & Events Spielgestalter Öffnen
We do this by keeping a close eye on metrics, making sure that we are constantly raising the bar on performance and efficiency. Deutschlandweites
Teambuilding Spielgestalter Öffnen
We are also responsible for the adoption of new technology and procedures as well as supporting our peers with subject matter expertise. FAULHABER DC-Motoren DC-Kleinstmotoren mit Edelmetall- oder Graphitkommutierung für einen präzisen
Lauf. FAULHABER Öffnen
BASIC QUALIFICATIONS - Bachelors Degree in logistics, manufacturing, or a related field.
- Lean Six Sigma certification.
- Experience in complex operational and process improvement projects.
- Data-oriented approach, using KPIs to measure performance.
- Understand and excel at Process Mapping and related tasks.
- Excellent English and Portuguese skills.
- Some travel within Brazil may be required.
PREFERRED QUALIFICATIONS - Post-Graduate Degree in Engineering, Manufacturing, or Operations.
- Experience in project management (Agile preferred).
- Experience in logistics and/or supply chain.
- Excellent communication skills.
- Ability to handle changing priorities and use good judgement in stressful situations.

Ability to multitask and handle multiple customer inquiries simultaneously... be a true ambassador, and show our customers what customer obsession is really about... opportunity to participate in our online e-training (in english) during the first month, from monday to friday, from 8am to 5pm (gmt-3)......

Ability to multitask and handle multiple customer inquiries simultaneously... apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about... experience in the customer service field is a plus! outros dados de posição permanent remote opportunity!......

Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service... the role also has responsibility for customer protection around personally identifiable information and risk mitigation including account take over and......

Excellent customer service communication*identify and contact current and potential customers*promoting services of the company through telle calling*maintaining good customer service*answering all queries and questions regarding the company's service... requirements:any graduateslocation: oman, muscatminimum......

#J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 11/8/2024