Support Analyst - ERP Systems

Responsibilities : - Provide L1 and L2 support for ERP systems like SAP or Oracle Apps. - Troubleshoot and resolve technical issues related to application functionality and performance. - Perform root cause analysis and implement effective solutions. - Conduct data analysis and collation to identify trends and potential issues. - Utilize support tools like SQL Developer and Putty to diagnose and resolve problems. - Work closely with end-users to understand their requirements and provide timely assistance. - Document support procedures and knowledge base articles. - Participate in on-call rotations to provide after-hours support. - Stay up-to-date with the latest technologies and industry trends. Qualifications : - 4-8 years of experience in application support, preferably in the SCM, Logistics, or Warehouse Management domain. - Strong understanding of ERP systems like SAP or Oracle Apps. - Experience with WMS products like Red Prairie, Manhattan, or SAP EWM. - Proficiency in SQL and database querying. - Familiarity with Unix/Linux environments. - Strong problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. Preferred Qualifications : - Experience with manual test planning and execution. - Knowledge of scripting languages (e.g., Python, Perl). - Experience with ITIL frameworks. (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/9/2024