ServiceNow CSM/ITSM Lead - CMDB/ITOM

Job Role : This role will be a part of the Global Technology Infrastructure function and will develop sustainable solutions suitable for IT Operations, Security Operations, design and implement robust discovery and multi-source CMDB for Asset Management and ITOM. We are looking for a ServiceNow Techno-Functional Lead who can lead and manage the requirement gathering, design, implementation and training of the ITSM modules / products using the ServiceNow platform. You will be responsible for leading the implementation of the project and guiding the team using best practices for ServiceNow implementation. - You will also work with Developers, the Platform Architect and Business Stakeholders to ensure the delivery of high-quality solutions that meet business requirements and align with industry & company standards. - Lead and manage the technical team of ServiceNow developers and provide techno-functional guidance and mentorship. - Troubleshoot and resolve issues related to ServiceNow functionality, flows etc. during the implementation and Hypercare phase. - Be responsible for the technical solution through all phases of the project,support the project managers and work within a defined change management process. - Facilitate UAT sessions and obtain signoffs to proceed with go-live. - Work with the ServiceNow platform Architect to explore new features and functionality rolled out by ServiceNow to be included in the implementations. Desired candidate should have : - Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, or related field. - 7-10 years of experience in a similar role, in multi-domain SNOW environment. - Must have CSA (Certified System Administrator) and a CIS (Certified Implementation Specialist) Certification. ITIL Foundation certification is preferred. - Strong knowledge and experience of ServiceNow platform and ITSM modules. - Excellent problem-solving, and analytical skills. - Good communication, collaboration, training, and documentation skills. - Should possess knowledge in Agile/Scrum methodology - Knowledge of software development lifecycle (SDLC) - Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Nice to Have : - ServiceNow advanced system administration, ServiceNow ITSM fundamentals, ServiceNow certified implementation specialist (CIS) in the following specialties : - Hardware asset management, ITOM discovery, ITOM Service mapping, GRC, IRM,Vulnerability Response, Customer Service Management, and SecOps Security, Incident Response. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 11/10/2024