Application Support Specialist - Supply Chain Management

Justification. The position is needed to support Supply Chain Management applications as part of establishing an application management function within Digital for T&O. The most critical need for this particular position is triggered by the person who used to look after TXT (Supply Chain Management application ) has left Digital. Key responsibilities : - Design, analyze and implement efficient IT systems (inc. overseeing system upgrades). - Provide 2nd line support. - Vendor Management. - Identify problems and opportunities within Hempel and provide Digital solutions in line with overall Hempel strategy and Enterprise Architecture guidelines. - Assist on development of Features and User Stories with business stakeholders. - Prevent technological debt. Key tasks : - Communicate with stakeholders to understand their issues and requirements. - Develop and analyze functional specifications. - Coordinate with developers to build and implement technology solutions. - Facilitate and hand over user acceptance test of deliveries. - Plan and oversee deployments (e.upgrades, hardware/software installations). - Integrate multiple systems and reconcile needs of different teams. - Gather feedback from end users about system performance and adjust accordingly. - Analyse ticket trends to identify areas of improvement. - Provide advice and technical training. - Keep abreast of technology trends and developments. Key Success Criteria's / KPIs : - Develop and select the best, most efficient and robust Digital solutions and integrations which can be used by other teams/projects. - Stakeholder satisfaction with deliveries (VoC). - High project/agile team engagement. - Work relations. - Commercial, Digital, Procurement, Finance, Legal, Supply Chain, Master Data and 3rd parties. Required education, experience and job-related skills : - An academic background within the field of Information Technology. - At least 2-5 years experience as an IT Consultant, IT Analyst or IT Progammer or similar role. - Good understanding of software architecture, design principles and integrations patterns. - Knowledge of databases, system security and troubleshooting. -Some programming experience with strong knowledge of SQL (MS SQL) and a good understanding of SOAP/Postman for webservices, XML and Java Script. - Experience with supply chain management applications would be an advantage. - Good understanding of business processes. - Experience working with ITIL, ServiceNow (or similar tool) and continual improvement. - Experience with agile methodologies. - Experience with Azure DevOps including CI/CD pipelines and automated testing preferred. - CSI mindset. - Experience working in an international environment with teams and stakeholders in multiple locations and time zones. - Fluent in English, verbal and in writing. - General behavioral competencies most relevant for the job. - Excellent communication skills. - Customer service orientation. - Analytical mindset. - A quick learner with problem-solving attitude. - Agile mindset. - Can-do attitude. - Proactive and self-driven. - Team player and goal oriented. - Well-structured and organized. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 11/10/2024