Coordenador de CX

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 100,000 homes in 100 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

The Checkout Operations Lead is responsible for managing and optimizing the customer experience during the checkin phase of the rental process. This role requires a passion for technology, automation, and data analysis to enhance efficiency and customer satisfaction. You will also help our customers, we value hands-on people who work together with the team. If you are that person, apply!

Key Responsibilities:

• Develop and implement the customer journey for the check in process, ensuring a seamless and efficient experience.
• Ensure that check-in is quick and easy to understand
• Control the productivity and targets of the check in team
• Collaborate with sales and operations teams to optimize the checkin process and address any operational challenges

Requirements:

• Experience in similar positions, preferably in customer service or operational roles
• Strong knowledge and interest in technology, automation, and data analysis.
• Proficiency in using tools such as Excel (advanced), Google Sheets, PowerPoint, and CRM systems.
• Excellent problem-solving skills, with the ability to identify and address operational issues efficiently.
• Customer-centric mindset, with a focus on enhancing the overall customer experience.
• Fluency in English; additional languages are a plus.