Quality Coordinator

Coordinate back office activities to ensure timely follow-up and compliance of collection processes, generating indicators of quality, performance, productivity, costs, etc. to facilitate decision making by the Delivery Leader.

Responsibilities

• Coordinate the flow of inputs required by the Retail, NIV, RRES and CPS teams with other areas for the execution of their processes ensuring timely delivery.


• Generate KPI's for RMS, NIV, RRES and CPS Teams and define action plans to ensure compliance with objectives.


• Identify issues presented during the collection period of the three services (RMS, NIV, RRES) for root cause analysis and definition of action plans.


• Implement internal quality improvement projects.


• Follow-up on compliance with commitments with other areas, as well as communication on deviations from plans, identifying risks and minimizing impacts.


• Follow up on RAP processes, verifications and CI's.


• Coordinate quality initiatives and represent the RRES, NIV, RMS and CPS Team in interdisciplinary projects with the GDDC, Stat Op, PL, PM, DBL, QCT Teams, among others.


• Oversee set up activities and execution of RRES collection. Approval of the digital questionnaire to meet quality standards, alignment of the service procedures manual, among others.

Qualifications

• Economic-Administrative career (Bachelor's degree completed).


• 4+ years of experience in Field Operations.


• 2+ years leading work teams.


• Advanced English and Spanish.


• Training in analysis and problem solving.


• Strong proficiency in Excel or similar.


• Detail oriented and Data analysis.


• Proven proficiency in leading teams, ability to create, consolidate and report KPI’s.