Convergys
Senior Consultant in Customer Engagement & Journey
Job Location
Job Description
We're Concentrix, a new breed of tech company — Human-centered, Tech-powered, Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. You will deliver strategic consulting, design, advisory services, market research, and contact center analytics that improve outcomes and value for our clients.
Job Description and Responsibilities
As a Senior Consultant in Customer Engagement & Journey, you will:
- Support our clients in the transformation of their Client Operations.
- Define and redesign customer strategy and optimize omnichannel customer journeys.
- Support for the opening of new relational channels and deployment of these solutions.
- Improve operational models and optimize commercial performance.
- Implement Voice of the Customer program.
- Contribute to business development actions and participate in industry events.
Your Profile
- Graduate of a Bac +5 from a major business and/or engineering school with ~2+ years of experience in a management/strategy consulting firm, Global System Integrator, and/or Big 4 firms.
- Experience in customer experience topics, retail, and/or travel industry.
- Analytical skills and business sense.
- Fluency in English and French.
- Curiosity and a desire to understand beyond the obvious.
More to Know:
- The head office is in the 17th arrondissement of Paris, most of our missions are carried out from our premises.
- Access to a gym, restaurant ticket card.
- Telework agreement 2 days a week.
Location: FRA Paris - 3 rue d'Heliopolis
#J-18808-Ljbffr
Location: Paris, FR
Posted Date: 11/11/2024
Contact Information
| Contact | Human Resources Convergys |
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