Quality Manager, Amazon PARP (Pick up and return points)

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon pick up and returns (PARP) is growing and we are working to create a world-class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help. Amazon PARP ACES team is seeking a leader who will be responsible for quality of delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong relationships with internal and external partners – including last mile carriers, technology, supply chain, and customer service. The Quality Process Improvement Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies. The Quality Process Improvement Manager will: Manage strategic relationships with internal and external partners Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth Identify and execute on opportunities for improving customer experience (incl. driver delivery processes and counter associate operations) and reducing delivery cost through data analysis Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion Partner with global Operations Managers to innovate on behalf of the business and develop best practices Report on monthly and quarterly KPIs and projects to senior leadership Promote and develop an environment which is receptive and adaptable to business change We are looking for candidates in: Madrid, London, Milan Please apply using the English version of your CV. Minimum Qualifications: Experience in program management managing multiple stakeholders Experience in deep diving data for decision making in a structured, data-driven approach A track record of delivering results – improving service while reducing costs An analytical approach to measuring/optimizing performance, with ability to apply analytical and statistical problem-solving skills Ability to influence peers and stakeholders at all levels Highly tech-literate, with ability to learn new systems quickly Comfortable with ambiguity and able to manage multiple priorities Excellent verbal and written communication skills Knowledge of SQL Degree in supply chain management, engineering, business management or other relevant field Six Sigma or Lean certification A passion for developing best-in-class customer delivery experience MBA Strong bias for action, with willingness to roll up sleeves and get things done Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. J-18808-Ljbffr

Location: Provincia di Milano, IT

Posted Date: 11/12/2024