Director, National Scheduling Center

Job Summary:

This position oversees all Bulk Scheduling processes for North America and will have direct accountability for setting the strategic direction for Scheduling, Central Transport Management, Carrier Management and Distribution Systems. The position will report to the VP Delivery, US & Canada and effectively lead:

• The organization in achieving key objectives in safety, customer service, efficiency, and cost to serve


• Customer interface to ensure communication regarding supply status


• All bulk Scheduling distribution activities to ensure safe and efficient deliveries that meet customer expectations


• Deployment of transport assets as required based on S&OP process and short-term plant operations to ensure uninterrupted service to our customers


• Continuous improvement projects within scope of role and responsibilities


• The alignment of Scheduling Center teams with Business stakeholders to meet organizational targets


• Insourcing/Outsourcing strategy for bulk transport in Region North America.

Why Messer?

Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.

The true strength of Messer is our people—at every level and in every role.

Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.

Messer stands apart because we put what matters first, and you matter.

Principal Responsibilities

Planning and Organizing

• Identifies, develops and drives scheduling and service best practice initiatives inside the Scheduling Center and with the other functions - Supply Chain Planning and the Regional Markets organizations. Ensures compliance with standard procedures.


• Establishes required driver and equipment resource counts to support the regional supply plan from the S&OP process as well as resource planning for short term supply disruptions, and achieving customer fulfillment and efficiency targets


• Sets and monitors long range plans for systems enhancements, productivity goals and KPI’s. Ensures all goals are in line with business requirements


• Works with KPI’s and other scorecards to maximize continuous improvement efforts in reducing cost to serve at an agreed minimum service level.


• Plans resources and sets expectations of team members to meet or exceed KPIs and targets


• Oversees carrier performance and contract management activities


• Works with all Operations functions, Markets, HSE&Q, CES, and SCP and field locations to regularly evaluate most efficient way to manage business and set strategic direction and in the development of a team service approach to servicing Messer bulk customers.


• Leads continuous improvement projects in scheduling/distribution to ensure achievement of KPI’s in alignment with Distribution and Business Strategy.


• Coordinates with the Supply Chain Planning (SCP) and Operations Teams to provide timely information, feedback and data regarding planned and unplanned network shifts.


• Provides input into the annual budgeting process for capital investment planning, and regional operational inputs required to develop the annual plan.


• Leads Central Transport Management team in collaborating with SCP and Scheduling teams.

People Management

• Responsible for all supervisory aspects and personnel administration for the Scheduling Center, and Central Transport Management.


• Oversees recruiting and orientation efforts for open positions


• Trains, develops, motivates and guides all direct reports in the use of applicable management systems and tools


• Identifies training requirements for individual Planning Managers and associated staff


• Provides quarterly feedback via scorecard and other measures


• Inspires Messer behavioral competencies, and customer ownership within areas of responsibility


• Cascades own goals and works with direct reports in creating their development plan via the PMP process.


• Drives performance via various performance management tools, PMP, coaching/counselling, PIP, scorecard, KPIs, etc.


• Manages emergency or upset conditions with plants or daily dispatch for the geographic team


• Serves as escalation point for the Scheduling Center to resolve customers or location issues


• Works with SCP and Regional Management, using the systems provided at the Scheduling Center, to monitor all internal and external levels of service and KPIs used in the measurement of cost to serve and customer satisfaction


• Works closely with the account managers and product management organizations as well as the area sales managers, operations and location management within a region to collaborate regularly on a range of customer priorities, implications and initiatives.


• Additional Accountabilities:

• Facilities Management for the Bethlehem Operations Center; manages spend for the Scheduling Center and the overall Operations Center


• Fosters a positive team environment within the Scheduling Center and the overall Operations Center

Basic Qualifications

• Bachelor’s degree in Supply Chain, Engineering or other business focus


• Minimum of 10 years of demonstrated leadership and success in an industrial environment preferably to include transport, supply chain, scheduling, and planning

About Messer:

Messer’s safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.

We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization – the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.

If you need assistance with the application or would like to request accommodation, call (877) 243-1030.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities