Head of MYCRM Competency Center

Offre n° : 2802
Publié le : 23/10/2023
Fonction : CHEF DE PROJET
Contrat : CDI
Lieu de mission : ISSY LES MOULINEAUX
Département : 92
Salaire : Suivant profil

Head of MYCRM Competency Center

Description du poste :

1. Manage the Group Finance Core System (MYCRM) Competency Center (CC), according to the guidelines provided by the Group CFO
2. Promote MYCRM within Countries and associated Change Management
3. Organise and monitors the activities and their associated budgets of the MYCRM CC perimeter Customer care & Marketing
4. Run and support solutions for the already deployed countries
5. Manage solutions lifecycle as part of the continuous improvement process provided by vendors
6. Assist solutions roll out within countries
7. Ensure that process of arbitration of proposed solutions is organised on certain frequency with the right accountable managers and CFOs
8. Propose the 3 years MYCRM strategic roadmap, according to the guidelines provided by the Group CTO with the Country business representatives and the Business Process Managers (BPMs) / Solution Architects of the MYCRM Competency Center

Contributions:

1. Define and monitor SLA and TCO of MYCRM CC
2. Propose MYCRM CC governance enhancements through continuous exchanges with all involved stakeholders (CFOs, CIOs…)
3. Contribute with his/her functional expertise to the enhancements of the MYCRM processes Customer care & Marketing, while proposing scenarios for processes / solutions improvements
4. Provide his/her experience and expertise on deployment projects to subsidiaries’ stakeholders
5. Organise empowerment of newly rolled out subsidiaries into the MYCRM CC’s governance processes
6. Apply Group guidance or policy: Security, Project, Purchase, Architecture
7. Manage the human and budgetary resources allocated as well as the outsourced services while ensuring the optimal balance of resources
8. Ensure that MYCRM team members are working in team spirit, with a service approach to the countries while guaranteeing MYCRM Core Solution on long term
9. Build continuous relation with the business users to ensure a cooperative relationship allowing to anticipate business expectations
10. Guarantee continuity of the MYCRM solution deployed in countries (Run mode)
11. Work in a planning and delivery approach
12. Optimise the resources capacity due to involvement in run mode and multiple projects (including roll-out)
13. Communicate proactively with users’ representatives on the roadmap and their feedbacks
14. Ensure compliance with legal requirements and safety rules

Compétences requises :

1. Skills and know-hows:
2. Expertise in Customer care & Marketing processes within a Group
3. Experience in managing matrix organisations
4. Knowledge of project management methods
5. Knowledge of lean and continuous improvement methods
6. Fluent in English (French and German as a plus)
7. Good understanding of Transportation business, its strategic drivers and challenges

Behavioural skills:

1. Performance orientation
2. Openness and adaptability
3. Strategy and efficiency orientation
4. Communication and cooperation skills (w/ IT peers and business stakeholders)
5. Customer service oriented and Delivery approach
6. Synthetic and analytic mindset
7. Negotiation skills

• 10 years minimum as a CRM Project Manager experience within Finance / purchasing and procurement domains
• Knowledge of Microsoft Dynamics CRM

Contact :
MARC SOREL
26 rue Daubenton
75005 PARIS
Telephone : 01 43 37 99 22
Fax : 01 45 87 01 70
E-mail : Répondre à cette offre

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Location: Issy-les-Moulineaux, FR

Posted Date: 11/12/2024