Salesforce Service Cloud Administrator

Job Title : Salesforce Service Cloud : 8 - 12 Years Position Type : Contract (12 months) Location : Hyderabad, Bangalore, Chennai, Pune Availability : Immediate Joiner Job Description : We are seeking an experienced Salesforce Service Cloud Administrator with in-depth knowledge of Service Cloud to enhance and support our Salesforce platform. This role requires a strong focus on Omnichannel, Milestones, Knowledgebase, and Experience Cloud (preferred). Experience with Five9 or general CTI integration is a significant advantage. As a key member of our team, you will manage, configure, and optimize our Salesforce environment to support seamless customer service delivery. Key Responsibilities : Service Cloud Administration : - Provide day-to-day administration, troubleshooting, and support of the Salesforce Service Cloud platform, focusing on case management, service console, Einstein Bots, and knowledgebase and Routing Configurations : - Manage and optimize Omnichannel routing, ensuring efficient and effective service delivery across customer service teams. Workflow & Automation : - Design and enhance workflows, validation rules, and automated processes using Flow, Process Builder, and Workflow Rules for streamlined & Deployment : - Implement REST and SOAP APIs to integrate Salesforce with external systems. Utilize CI/CD tools (Jenkins, GitHub, Bitbucket, and VS Code) to maintain deployment pipelines and ensure reliable releases. UI Customization : - Develop and configure user interfaces using Lightning Web Components (LWC), Aura Components, Lightning Data Service, and Lightning Messaging Service to enhance user experiences. Process Migration & Optimization : - Migrate complex workflows and Process Builders into Flows to reduce technical debt and improve automation & Configuration : - Configure and develop Salesforce using Apex, Triggers, Flows, and LWC. - Handle complex solutions, including routing configurations, batch processing, scheduled Apex jobs, SOQL/SOSL queries, and robust Test Classes. Key Requirements : Service Cloud Expertise : - Minimum of 3 years working with Salesforce Service Cloud, including case management, service console, and knowledge base Experience : - At least 2 years of hands-on experience with Omnichannel routing and management. Technical Skills : - Proficient in Apex, Triggers, Flows, and LWC; hands-on experience with Ant tool, Workbench, and Change Sets for & Automation : - Strong background in Salesforce integration, CI/CD processes, and automation through tools like Flow, Process Builder, and Workflow Rules. Certifications : - Salesforce Administrator or Developer Certification preferred. Soft Skills : - Excellent problem-solving, troubleshooting, and communication skills; ability to collaborate effectively with technical teams and business stakeholders. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/13/2024