Customer Care & Success Specialist

[Full Time] Customer Care & Success Specialist at Akiflow (United States) Customer Care & Success Specialist Akiflow United States Date Posted: 23 Feb, 2023 Work Location: Padua, Italy, United States Salary Offered: $500 — $1000 yearly Job Type: Full Time Experience Required: 1 years Remote Work: Yes Stock Options: No Vacancies: 1 available Hi, we are Akiflow Akiflow is a new concept in productivity apps . It collects all your tasks and calendars in a unified view of your work. Is the fastest way to plan your day, stress-free. Our users love us. They claimed 1h/day saved using Akiflow. We have a very active community helping us build a great product. We are backed by YCombinator and amazing angels that support us and help us grow. We empower people. Our goal is to give everyone the best tool to unlock their full potential. We are a 100% remote company. We work hard, but we make sure we are all enjoying the ride. Job Summary We’re looking for a highly motivated person to join our fully-remote, international team. This is an opportunity to become part of a small team within a high-growth startup. We are looking for a Customer Care & Success Specialist to help us build a great product. The perfect candidate would be a self-motivated person with excellent communication skills, passionate about startups, innovation, and productivity, ready to work in a fast-paced, high-growth environment. Role and Responsibilities: Provide customer support to existing and prospective clients. Understand our users’ pain points. Collaborate closely with our marketing and product team to ensure that the users' needs are understood. Report users' bugs to the development team and update the users on their progress. Manage our feature request platform and Slack community. Manage our How to Use Guide to support our users' learning. Analyze users’ behavior and track the new feature’s KPI. Identify areas for improvement of Akiflow. Knowledge and Skills Experience in Customer Service roles. Must have excellent reading comprehension, listening, and writing skills in English. Positive outlook, enthusiasm, and strong internal drive. Strong desire to work at an early-stage startup on a small team. Great communication skills. Display strong organizational and execution skills. Working at Akiflow means: A great deal of freedom, trust, and accountability. Joining an early team and growing with it. Work wherever you feel good. Annual retreat in different countries across the globe. About Akiflow Company Size: 11 - 50 People Year Founded: 2019 Country: Italy Company Status: Actively Hiring J-18808-Ljbffr

Location: Padova, IT

Posted Date: 11/13/2024