Services Business Developer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

JOB Mission

The Services Business Development Analyst position will work closely with the market companies, dealers, and diverse areas in Latin America to develop the services development roadmap, being data-driven oriented to support the services growth plan for the region and also the services transformation journey.

He/she will be responsible to coordinate projects planned on the Services RoadMap, anchoring the expected results with dealers, market companies, and the key stakeholders in the Latam organization and HQ.

The role is responsible to find new services opportunities for Volvo and Dealers, the intelligence needs to be based on data and advanced analytics tools. This role needs to understand the transport solutions segment and bring the knowledge for Volvo Connected Services development.

Scope and influence
The position of Service Developer reports to the Manager of Service Development & Digitalization, under Services and Customer Experience area. Work closely with top management and other organizational levels in diverse areas in Volvo Trucks and Volvo Group.

Opportunity description

She/he will be the “focus point” for Volvo Connect platform, anchoring the market needs with HQ and the local development organization, securing the boost of Volvo Connect solution within the region.

Work with project management assets to develop the Connected Services and improve customer experience in cooperation with the Global and Local service development network team.

Based on the Services Roadmap plan, is responsible to align scope, define requirements, and the expected business results, anchoring the needs within the commercial organization, dealers, market companies, dealer’s development area, marketing, and other related areas.

Responsible to follow the connected services revenue and estimate the long-term plan results.

Manage, implement, and analyze the usage of relevant connectivity data, systems, tools to drive the services RoadMap.

Recommended Qualifications and Skills

• Bachelor’s in engineering, IT, Business Administration or equivalent combination of education and experience.
• Project Management skills and experience with project team coordination.
• Experience with data analysis and preparation, including experience with BI (Business Intelligence).
• Experience with “Service designing” methods.
• Experience in communicating analytics insights in a clear & efficient way both verbally, in written text, and ppt presentations.
• Substantial logical problem-solving skills using data-driven methods.
• Experience in agile software processes, data-driven development.
• Desirable product and application knowledge in combination with customer services on the “logistics ecosystem”, contract data, and telematics data knowledge.
• Good verbal and written communication skills in Portuguese and English.

Who are we looking for?

A talent, who is able to drive strategical project and actions through well-developed people in a collaborative environment.

An experienced professional that communicates efficiently at all levels, understands customer needs, and looks for business opportunities to support the services growth plan with a truly customer-centric mindset.

A professional that sees the value in being data-driven oriented, bringing the facts and transforming data into valuable information to support the Company decision.

A person that knows how to bring outside-in information in close contact with dealers, area managers, challenging the internal processes to give a premium customer experience within services processes.

Bachelor in Engineering, IT, Business Administration, and other related areas, fluent in Portuguese, English, and Spanish. A lifelong learner, open to learning daily with a cross-functional mindset and team-oriented.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better, and safer. Driving progress is our promise to customers, to the industry, and to society. At Volvo Trucks we share a curiosity to learn, we work with passion, and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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Location: Brasil, BR

Posted Date: 11/13/2024