Product Support Specialist

Are you passionate about providing top-notch customer support and eager to work in a dynamic, multicultural environment? At Drooms, we are looking for a dedicated professional to join our team as a Product Support Specialist. With almost 200 employees from 34 different countries, Drooms offers the perfect blend of a midsized company’s flexibility and a global tech company’s diverse work culture.

Your tasks

• 1st and second level user support via telephone, email, and chat. Process technical customer inquiries related to applications, firewalls, etc.
• Planning and execution of confidential data room projects. Proactive check and follow-up during the project lifetime.
• Onboarding & Training: Web and in-house trainings, ensuring customers have a comprehensive understanding of our products and services.
• Document Management: Prepare and upload confidential documents, index and/or users. Administer and manage additional services, such as structuring, blacklining, and special reports.
• Oversee the project's life cycle to ensure timely and high-quality delivery of information or help.
• Collaborate closely with other departments, especially with the Sales Team and the Customer Success Manager on client management.

Your Profile

• 2+ years of experience in a customer support role, preferably within a SaaS company. Project management experience would be an advantage.
• Native/proficiency in French and Fluency in English, both spoken and written.
• Strong technical aptitude, with the ability to quickly learn new software and systems. Experience with firewalls and other related applications would be beneficial.
• Excellent customer service skills, with a focus on providing prompt and effective support.
• Strong communication skills, with the ability to convey complex information in a clear and concise manner.
• Teamwork: Ability to work effectively as part of a team, providing support to colleagues as needed.

Our Benefits

In addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as an individual onboarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our French employees:

• Additional health insurance
• Lunch vouchers
• 50% refund NaviGo card
• 30 days of annual leave plus bank holidays
• Hybrid working model with office in central Paris
• Employee health initiatives
• Long service awards
• Special leave days
• After work events and annual company parties

Contact

At Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other side! You have questions? You can contact us via email - jobs@drooms.com​ .