Synez Technologies - SAP Functional Consultant - CS Module

Job Title : SAP Customer Service Functional Consultant. Location : Gurugram, Pune, Bangalore. Job Type : Full-Time. Experience Level : 7 to 8 years overall experience in SAP Functional Consulting. Job Description : We are seeking a skilled SAP Customer Service Functional Consultant to join our team. This role is ideal for a professional with strong SAP functional experience, specifically in the Customer Service (CS) module, who can effectively support and manage various customer service processes. Key Responsibilities : - Customer Service Management : Manage and optimize customer service scenarios, including handling warranties, returns, and repair processes. - SAP Functional Expertise : Leverage a minimum of 1. - 2 to 5 years of specialized experience in the SAP Customer Service (CS) module to address business needs. - Process Improvement : Assess and enhance existing business processes within the customer service function to improve efficiency and customer satisfaction. - Cross-functional Collaboration : Work closely with other departments to ensure seamless integration and alignment of customer service operations within the overall business strategy. - Troubleshooting and Issue Resolution : Quickly identify and resolve issues related to customer service processes, ensuring minimal disruption to business operations. Qualifications : - Experience : 7 to 8 years of overall SAP functional experience, with at least 1. - 2 to 5 years of dedicated experience in the Customer Service (CS) module. - Business Process Knowledge : Strong understanding of customer service business processes, including handling warranties, returns, repairs, and returns. - Communication Skills : Excellent communication and interpersonal skills to liaise effectively with internal teams and customers. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/14/2024