Customer Service Specialist

Job Description:

1. Responding promptly to customer inquiries.
2. Communicating with customers through various channels.
3. Acknowledging and resolving customer complaints.
4. Processing orders, forms, applications, and requests.
5. Keeping records of customer interactions, transactions, comments, and complaints.
6. Communicating and coordinating with colleagues as necessary.
7. Providing feedback on the efficiency of the customer service process.
8. Ensuring customer satisfaction and providing professional customer support.

Job Requirements:

1. Ability to stay calm when customers are stressed or upset.
2. Comfortable using computers.
3. 1 year or more experience working with customer support.
4. Fluent in English.