Technical Support Engineer

Technical Support Engineer

About the job

CHC Navigation is looking for a results-oriented Technical Support Engineer to join its Latin America team and take advantage of a significant growth opportunity in a rapidly expanding company. In this technical and hands-on role, you will ensure that our partners, resellers, and clients are successfully trained in demonstrating, installing, and using our precision agriculture solutions. In addition, you will also be responsible for answering all technical questions and providing solutions in close communication with our worldwide Product Managers.

Main Responsibilities

1. Ensure the successful onboarding of new partners from both a hardware and software perspective.
2. Provide timely technical support and training on product needs and issues via email, phone, web conference, and in person.
3. Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
4. Perform problem analysis to resolve product-related issues including follow-up, testing, troubleshooting, and identifying bugs and possible enhancements.
5. Support sales functions as a technical expert/consultant for geospatial applications.
6. Develop and update training materials.

Requirements

1. Bachelor's degree in engineering, preferably in geomatics/geospatial applications.
2. 1-5 years of effective experience in customer service/technical support or technical training in geospatial, GNSS positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
3. Possess strong problem-solving skills and excellent analytical skills.
4. Fluency in Portuguese and English - written and verbal - a must.
5. Presentation and public speaking skills, including training and technical demonstrations.
6. Comfort with learning new computer applications.

Location: Campinas, Brazil.

Travel Requirements

This position requires occasional travel across Brazil or sometimes other countries in Latin America, including travel to business partner/client locations, trade shows, and visits to strategic accounts.