Retail Support Analyst

Retail Support Analyst

Job Type – Permanent, Hybrid

Location – Central Support, Hemel Hempstead – with some travel to our amazing parks

What we need, in a nutshell:

This role is an incredible opportunity to join an ambitious business assisting in the management and maintenance of our retail systems and produce regular reporting to support our commercial objectives.

Who are we?

We are a dynamic and growing company, shaking up the Great British holiday. With 27 amazing UK resorts, we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime.

What you’ll be doing:

You will manage and maintain the design of the EPOS database to the agreed standards and practice, to include maintaining the cost and selling price of products, PLUS and SKUs and menu item recipes in response to incoming requests and seasonal changes.

Key responsibilities:

If you can match the skills, experience and qualities listed below, we’d love to hear from you:

• Maintain the various EPOS system layouts and templates, including bar tills, our table-ordering app, kitchen screen systems and self-ordering kiosks
• Daily frontline support for our various stakeholders and end-users, including our bar and restaurant managers and Central Support teams
• Assist in the smooth launch of new menus by ensuring the accurate setup of till buttons, prices, products and recipes
• Support internal and external stocktakes by supplying or compiling data and reports as required
• Support the Commercial Operations team through:
• Ensuring the accuracy of retail system data at the source
• Periodically extract and summarise financial data from our retail systems
• Summarise stock result information from both internal and external stock reports
• Support Retail payroll ratio forecasting and reporting of variance to budget
• Extract and compile retail system data for the Finance team
• Support the Retail management accounts and period end process in extracting and summarising key findings

Skills, experience and qualities you’ll need:

• Know your onions – you’ll be working with food and beverage products every day, so strong knowledge of similar operations is a must
• Strong Excel skills
• Proficient user of modern EPOS systems
• Accuracy and attention to detail are vital to the role
• Excellent communication skills
• Ability to work under pressure and manage your time
• Ability to problem-solve.

It’s the icing on the cake, if you have worked in a similar role on a holiday park and have coaching and mentoring experience.

What we can offer you:

This is a chance to use and stretch your skills set and build your career in one of the fastest growing and most exciting holiday companies in the UK. Additional benefits include:

• Bonus Scheme
• Enhanced Family Benefit
• Employee Discount Scheme - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. After all, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!