Senior Customer Lifecycle Manager

Senior Customer Lifecycle Manager

Fintech (b2c)

London (hybrid)

£60,000 - £75,000 + discretionary bonus

We’re delighted to be partnered with a pioneering consumer FinTech brand looking for a customer-focused Senior Customer Lifecycle Manager. This is a fantastic opportunity for a commercially minded professional looking to join a business going from strength to strength in which you will be given plenty of autonomy.

The Senior Customer Lifecycle Manager will:

• Work cross-functionally to craft end to end lifecycle activities for existing customers across multiple brands.
• Use customer insights and data to inform and optimise lifecycle activity, driving product engagement.
• Work in partnership with Marketing and CRM to develop and manager customer lifecycle communications.

Required skills and experience:

• Experience managing and developing customer lifecycle activities, ideally within retail financial services.
• Excellent people skills and the ability to manage stakeholders at all levels.
• Commercial and customer focused.