Desktop Analyst

Desktop Analyst – 2nd Line Support

Full Time - Permanent

Cambourne - Salary: £29,119 - £32,532 + benefits + On-Call Allowance

Are you a skilled IT professional looking for your next big challenge?

CE Solutions are proud to be working with 3CICT, a shared service partnership between Cambridge City Council, Huntingdonshire District Council, and South Cambridgeshire District Council. They are seeking a Desktop Analyst to provide top-notch ITIL® 2nd line desktop support to their partner sites.

The role: As a Desktop Analyst, you will play an important role in delivering an ITIL 2nd line desktop support function to our customers across these partner sites.

In this role, you will be responsible for providing hands-on technical support to analyse and resolve a wide range of ICT technical queries and issues, in a fast-paced environment and measured against published Service Level Agreements.

Due to the hands-on nature of many of the tasks, it is expected that you will need to be physically present in one of our office locations comprising Pathfinder House in Huntingdon, Mandela House in Cambridge, or South Cambs Hall in Cambourne for the large part of the working week.

However, there will also be the opportunity to work from home when appropriate, during project-related work or whilst undertaking remote-based learning.

The candidate: Working as part of a team of 6 Desktop Analysts and supported by two Team Leaders (1 x Technical and 1 x Operational) you will need to effectively manage your assigned workload whilst also managing our customers’ expectations and ensuring an excellent standard of customer service is always delivered.

You will be required to work 37 hours per week (Monday to Friday - excluding Bank Holidays) covering standard office hours from 8am - 5.30pm. As an employee of Huntingdonshire District Council, you will also be eligible to participate in the council's Flex-time scheme.

You should also ideally have the following:

· Full UK Drivers licence and access to access to a vehicle to enable travel between sites.

· Knowledge of leading Service Desk call logging software

· Knowledge of current Microsoft Operating Systems

· Good practical knowledge of ICT infrastructure management (Active Directory, Intune, SCCM)

· Excellent knowledge of computing trends

· NVQ Level 4 or above in IT

· Obtained or studying towards an IT support qualification (MCSE, CompTIA)

· Baseline DBS personal security check will be completed

In return our client is offering the following benefits:

· Hybrid working

· Flexi-time scheme

· Heavily discounted gym membership

· Extensive Training Opportunities

· A highly competitive Local Government Pension Scheme Pension

· An array of services, networks and training to support your health and wellbeing

· Ongoing career progression opportunities including apprenticeships of all levels

· Cycle to work scheme

A full job description is available on request

The closing date has a provisional date set of 15th November although this is a rolling campaign. 3C ICT will be reviewing applications on an ongoing basis and will close the advert early should they receive suitable applications. If you feel you have the experience and qualifications, please apply now!

Desktop Analyst

Salary: £29,119 - £32,532 + generous benefits package + On-Call Allowance Location: Cambourne with occasional travel to other sites - While you will be primarily office-based at Cambourne, there is also the opportunity for remote work during specific projects or remote-based learning Contract: Full-Time - Permanent, 37 hours per week (Monday to Friday) + This position may also require you to participate in out-of-hours support for one of the authority's critical business systems. This support is based on a 1 in 3-week rotation covering: Monday - Friday 6pm - 8pm, Saturday 8am - 8pm, Sunday 8am - 10am

Location: Abbots Ripton, GB

Posted Date: 11/14/2024