Customer Service Executive

Customer Service Executive

Membership Organisation

Permanent 37 hours per week

Milton Keynes Office

Salary £28,000 pa Benefits: Pension, 25 days annual leave + Christmas closure, Employee assistance programme, life assurance

My client, a membership organisation is recruiting for a 2 Customer Service Executives.

Main Responsibilities of the Membership Executive

• Take responsibility for the member life cycle including customer relationship management and customer service delivery.
• Membership renewals and engagement; payments, general queries, and answering and screening enquiries by telephone and email.
• Follow-up any membership referrals and leads, creating a seamless joining journey and onboarding experience for new members.
• Overseeing each stage of the member journey and supporting members with their professional progression through the promotion of their training and courses.
• Administration of member services and training courses e.g. face-to-face and online courses, qualifications, sourcing training venues, etc, utilising the CRM and LMS systems in line with their procedures and processes.
• Interact with learners, delegates and trainers/training providers on learning related activities.
• Updating CRM - using data from the CRM provide regular reports, on membership acquisition, engagement and retention.
• To provide ad hoc support as necessary from time to time.

Essential Skills

• Proactive, a self-starter with b2b experience and excellent customer service skills.
• Excellent verbal / communication skills, internally and externally.
• Excellent telephone and people skills.
• Organisational skills: Able to prioritise own workload and meet tight deadlines.
• Accuracy and attention to detail.
• IT / Microsoft Skills

To apply for the Membership Executive role please send us your CV.

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.