Restaurant, Deputy Hotel Manager

Job title: Restaurant/Deputy Hotel Manager

Salary: Up to 35,000 GBP

Location: Rossett, Wrexham

Accommodation provided: Yes, on an all inclusive basis

Charge for accommodation: 200 GBP per month

Type of contract: Permanent

Workplace description: This well-placed hotel has a rich history. Set amid attractive country grounds, the hotel is surrounded by the North Wales countryside and the Cheshire Plain.Featuring a restaurant, a garden and a terrace; this country hotel offers comfortable rooms and modern business facilities in tranquil surroundings.

A Restaurant/Deputy Hotel Manager is responsible for overseeing the day-to-day operations of the restaurant and the broader hotel operations, ensuring excellent customer service, staff management, and profitability. Here's a breakdown of a typical job description for this role:

Key Responsibilities:

1.Operational Management:

oManage daily operations of the restaurant and assist in hotel management tasks.

oEnsure all services are delivered to the highest standard, including food and beverage, housekeeping, and guest services.

oOversee the cleanliness and maintenance of the restaurant and hotel areas.

oHandle guest complaints and feedback professionally and resolve issues promptly.

2.Staff Management:

oSupervise, train, and schedule restaurant and hotel staff, including waitstaff, kitchen staff, receptionists, and housekeepers.

oConduct performance evaluations, mentor staff, and promote a positive working environment.

oAssist in recruitment, onboarding, and staff training.

oEnsure all staff follow company policies, health and safety regulations, and service standards.

3.Customer Service:

oEnsure an exceptional guest experience from check-in to dining and overall stay.

oHandle VIP guests and high-profile clients with special attention.

oMonitor guest feedback and reviews, making improvements based on suggestions.

4.Financial Management:

oManage budgets, control costs, and monitor financial performance of the restaurant and hotel operations.

oMaximize revenue through efficient service and promotional initiatives.

oAssist in managing payroll, inventory, and supplier relationships.

oReview and analyze financial reports and suggest improvements.

5.Sales and Marketing:

oAssist with marketing strategies to promote the restaurant and hotel.

oCollaborate with the sales and events teams to organize special events or functions.

oMaintain strong relationships with customers and stakeholders to encourage repeat business.

6.Health & Safety:

oEnsure compliance with food hygiene, health and safety regulations.

oConduct regular audits and inspections to maintain high standards.

oImplement necessary changes based on health and safety inspections.

Qualifications:

Previous experience in a similar management role within the hospitality industry (restaurant or hotel management).

Strong leadership and organizational skills.

Excellent interpersonal and communication skills.

Ability to manage multiple tasks and priorities under pressure.

Knowledge of financial management, including budgeting and cost control.

A degree or diploma in hospitality management or a related field is advantageous.

Skills:

Customer service and problem-solving.

Team leadership and development.

Strong knowledge of food and beverage operations.

Financial acumen, including budget management and cost analysis.

Marketing and sales strategy implementation.

Important Notes:

1. Applications should be made by email.

2. Applications should be in Word format only and in ENGLISH!

3. DDH Recruitment Ltd does not charge work seekers for its services.

4. All workers will be subject to UK taxation.

Please be aware that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for DDH Recruitment Ltd to work with your enclosed information and CV content and to share these details with our clients. We take the receipt of your CV as your permission to proceed with your application. If you do not wish DDH Recruitment Ltd to use your details with our clients, please contact us as soon as possible.

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