Regional Commercial Operations Manager

Regional Commercial Operations Manager

Salary: Up to £70,000 per annum plus performance bonus, company car/car cash allowance, medical cover and pension

Hours: Full time, 40 hours per week

Location: South Region

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an annual performance bonus
• 25 days of annual leave
• Private medical cover
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Accountable for leading an operational Area across the South Region; including Business Managers, Transfer Station Managers, Industry experts, and Operatives within a Commercial waste & environmental services business.
• Directly influencing business development, growth opportunities, operational excellence and service delivery activities across a portfolio of customers. Embedding Veolia standards and working collaboratively with the senior leadership team.
• Effectively leading and developing Business Managers the team to deliver on all aspects of the Commercial strategy in a safe and legally compliant manner, to maximise profitability, achieve Operational excellence, deliver first class customer service and drive our business purpose.
• Define and establish effective working relationships across wider functions such as Fleet, Customer Services, Sales, Risk and assurance, HR and Finance, ensuring that clear and efficient cross function operational processes are defined, driving accountability and compliance with them.
• Create, implement and lead the short (0-6 months) and medium (12-24 months) strategy for the Area, ensuring engagement and commitment from key stakeholders at all levels.
• Achievement of the Commercial customer success measures across the area - First time collection rate, Recovery collections, Bin delivery, Proactive communication, Invoice accuracy (credit notes & do not invoice), Losses (TTT’s) and call handling performance.
• Support the National Commercial Strategy Manager in rolling out of National Projects under our sustainability, efficiency and growth priorities.
• Lead and support the Business Managers in the delivery of all regional priorities and objectives, aimed at enhancing sustainability, efficiency, growth and engagement.
• Effectively manage the P&L and all aspects of the finance management for the Area, including the production and delivery of budget and forecast expectation as well as commercial modelling.
• Maximise profitability, deliver first class customer service & Operational excellence and drive our business purpose.
• Coordinate/support Infrastructure, Acquisitions and Commercial Projects across the operational territory through efficient planning.
• Be a key driver in delivering net revenue growth and performance, ensuring we are commercially aware whilst driving efficiencies.
• Supporting the Head of Operations in the delivery of all Divisional priorities and objectives, aimed at enhancing the customer experience.
• Providing clear, transparent and accurate reporting of business performance.
• Modelling future capacity and service offerings to maintain strong organic growth as industry, legislation and customer needs evolve.

What we're looking for;

• Ability to effectively manage projects with multiple stakeholders.
• Experience of change management.
• Experience of producing and presenting financial models and business plans.
• Previous experience within the waste industry is preferred
• Producing reports from BI systems
• IOSH Managing Safely- Preferable
• Level 5 Leadership & Management or equivalent work experience.
• Strong business acumen and operational management experience.
• Financial management experience with experience of producing and presenting financial models and business plans.
• Transport Manager CPC- preferable
• Seasoned leader with demonstrable track-record of leading high-performance.
• Experience of leading and driving transformation and change.
• Strategic thinker who is solution focussed and creative, with the ability to implement strategy and embed into a business.

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.