Revenues Assistant

Revenues Assistants (1x Full-time, 1x Part-time)

"Happy to talk flexible working"

About the role

Working as part of ourfriendlyandsupportive Revenuesteam, you will behandling inbound callsfromresidents,businessesandvisitorsresolving as many as possible at the first point of contact.

Duties also includehandling enquiries received via email and through ouronline forms, occasionallyseeing customers face to facein our reception when back office help is called for and other administrative tasks as required. Toassistin theaccurate Billing,RecoveryandCollectionprocesses oflocal revenues.

Our busy environment means that you will have agreat opportunityto build yourcustomer care skillswhile also finding out more about the wide range of services within aRevenues Sectionand wider across Mole Valley District Council as a whole.

What were looking for

We are looking for two Revenues Assistants. One full time 37 hours per week and one part-time 18.5 hours per week.

You will have someprevious Customer ServiceandRevenues experiencebut full training will be given in the call handling process along with office based duties in the environment we work in.

The role also involves someadministration, so greatattention to detailandaccuracyisessential. Other skills we need include:

• Afriendlyandprofessionalmanner
• Strongcommunicationandempathyskills, with the ability to use a range of communication styles, includinglisteningandquestioning, to provide a personal approach
• Someone who enjoys working and learning with others around them to deliver a great customer service
• The ability to understand, coach and signpost our customers to our digital platforms
• Apositive,can-do attitudewith the ability to have difficult conversations and overcome objections
• The ability to remain calm under pressure
• A good standard ofIT literacyand the ability to update in-house systems andspreadsheets.
• Experience of usingAcademyandDocument Management Systemswould be preferred for the updating of Council Tax and Business Rate records.
• Knowledge ofCouncil TaxandBusiness Rates legislation
• Ability to make detailed andaccurate numeric calculations
• Ability to deal with customers and external agencies face to face and by telephone in a polite, courteous and friendly manner
• Ability to produceclear,concise andwell-structured written workincluding outbound E-mails
• Excellent timekeepingwith a reliable and punctual attitude towards work

You will need at least four GCSEs grade 9-4/A to C, or equivalent, including Maths and English to apply.

• A comprehensive and supportive induction programme to ensure confidence and competence
• Hybrid Working 2 or 3 days Office based plus 2 or 3 days working from home each week
• 24 days annual leave, rising 1 day a year to a maximum of 28 days a year plus bank holidays
• Excellent pension scheme including employers contribution of 15%
• The ability to earn Time Off In Lieu (TOIL) of 1 day per month on Management approval
• Mental health first aiders for staff
• Employee assistance programme
• Paid e-learning and training
• Annual salary increase (subject to performance) up to maximum of scale
• Free car parking at Pippbrook Offices
• Discounts for local businesses
• Friendly office environment just a short walk to Meadowbank Park or Dorking High Street and close to the train stations

Salary information:

£14,106-£15, 349 (18.5 hours), £28,032-£30,699 (37 hours)

Closing date for applicants:Midday 14 November 2024
Interview dates:20 November 2024

DBS check:Yes

Office based days will be at Pippbrook, Reigate Road, Dorking, RH4 1SJ (opposite Dorking Halls)

How to apply

Click apply now or visit our careers websitehttps://jobs.molevalley.gov.uk/job/revenues-assistant/submit yourup to date CValong with anoptional supporting statement,to let us know how you meet the required skills and experience of the job description and person specification. Please indicate if it is the full-time or part-time role you are applying for.

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