Store Manager - Luxury Brand

Mode Search Ltd is exclusively partnering with a prestigious luxury brand in their search for a Store Manager.

This beautiful luxury womenswear label has become known in the industry as the epitome of modern femininity. The British brand offers both RTW and a bespoke couture. This Store Manager role will be based at their flagship store.

ROLE DESCRIPTION

• Oversee the day-to-day operations of the flagship boutique, ensuring an outstanding customer experience from start to finish.
• Develop and execute strategies to meet and exceed sales targets, enhance customer engagement, and drive the store’s overall performance.
• Foster strong, personalized relationships with clients, delivering bespoke service from the initial appointment through fittings to final collection.
• Lead, motivate, and manage the store team, setting clear sales targets, providing training, and ensuring high standards of customer service at all times.
• Collaborate with the Brand Director and senior management to align store operations with the brand’s vision and retail strategies.
• Manage inventory, including stock counts, replenishment, and end-of-season returns, ensuring optimal stock levels and store presentation.
• Ensure the flagship boutique reflects the highest standards of visual merchandising and brand presentation, creating a luxurious, on-brand shopping environment.
• Host VIP appointments, fittings, and personalized shopping experiences, ensuring the highest level of service for high-profile clients.
• Work closely with internal teams across marketing, logistics, and other departments to provide seamless and exceptional customer experiences.
• Regularly assess and report on team performance, sales, KPIs, and customer satisfaction, providing feedback and taking action to drive success.

PROFILE

• Minimum of 3 years management experience in a luxury retail environment, with a focus on both ready-to-wear and bespoke collections.
• A proven track record of exceeding sales targets and driving store performance.
• Strong leadership abilities, with exceptional interpersonal skills and the ability to build and maintain relationships with both clients and team members.
• Highly organized, detail-oriented, and able to handle multiple priorities in a fast-paced environment.
• Strategic thinker with the ability to balance operational tasks with long-term business goals.
• In-depth knowledge of the luxury fashion industry, with awareness of current trends and market developments.
• Excellent problem-solving skills and a client-centric mindset, with the ability to resolve issues effectively and quickly.
• Strong communication skills, with the ability to engage with customers, staff, and senior management.
• Passion for luxury fashion, with a strong alignment to the brand’s aesthetic and values.
• Knowledge of garment construction and design is advantageous.

You will be energetic, proactive, and self-motivated, with a passion for luxury service. A natural leader, they will inspire and motivate their team while managing daily operations. Results-driven and client-focused, they will exceed sales goals and build lasting relationships. Highly organized and adaptable, they will balance both operational tasks and strategic goals to ensure the store's success and maintain a culture of excellence.

To apply: Please send your CV directly to info@modesearch.co.uk.

Please note that due to the high volume of applications, we may not be able to provide individual feedback at this stage. If your application is successful, you will be contacted for the next steps.