Presence Global - Artificial Intelligence Expert - Chatbot Development

Job Summary : AI Expert We are seeking an experienced AI Integration & Chatbot Expert to design, implement, and optimize chatbot solutions that enhance user experience and streamline business operations. In this role, you will be responsible for creating and deploying AI-driven chatbots, integrating AI capabilities with existing platforms, and continuously improving conversational AI models to achieve high-quality, seamless interactions. Ideal candidates have expertise in AI technologies, NLP, and API integrations, along with a strong background in implementing chatbots for various applications. Key Responsibilities : 1. Chatbot Design and Development : - Design conversational workflows, including intent recognition, response generation, and natural language processing. - Build, deploy, and maintain AI chatbots across platforms (e.g., websites, mobile apps, social media, CRM systems). - Develop rich, engaging conversational experiences that are highly responsive to user needs. 2. AI Integration : - Integrate chatbot and AI models with internal and third-party systems, using APIs and web services. - Collaborate with IT teams to embed AI solutions seamlessly within existing software infrastructure. - Ensure the chatbot solution adheres to data security and privacy standards. 3. Optimization and Performance Monitoring : - Monitor chatbot performance, gather usage analytics, and apply insights to improve response accuracy and user engagement. - Train and fine-tune NLP models based on feedback and evolving requirements. - Conduct A/B testing, analyze chatbot interactions, and implement improvements to increase chatbot efficacy and user satisfaction. 4. Collaboration and Documentation : - Work closely with cross-functional teams, including product, engineering, marketing, and customer support, to align chatbot capabilities with business goals. - Document chatbot workflows, integrations, and customizations for ease of maintenance and scalability. 5. Automation & RPA Implementation : - Design and implement Robotic Process Automation (RPA) solutions to automate repetitive tasks. - Integrate AI models with existing enterprise software (e.g., ERP, CRM, HRMS). 6. AI Model Training and Maintenance : - Work with data science teams to collect, preprocess, and analyze data to train AI models. - Ensure the accuracy, scalability, and maintenance of deployed models. 7. Performance Tracking and Reporting : - Monitor, evaluate, and fine-tune AI models to ensure they meet KPIs and business objectives. - Provide regular reports to management on the impact of AI and automation initiatives. 8. Dashboards & FMS, IMS, PMS : - Design and create dashboards in Looker Studio to visualize key performance indicators and support business objectives. - Utilize FMS (Financial Management System), PMS (Project Management System), and - IMS (Inventory Management System) for data extraction and analysis. - Write and maintain Google Apps Scripts to automate workflows and improve data processes. Qualifications : - Education: Bachelor's or Master's in Computer Science, AI, Data Science, or a related field. Experience : - 5 years of experience in AI, machine learning, NLP, and chatbot development. - Proven track record of deploying chatbots in production environments. Technical Skills : - Proficiency in Looker Studio for data visualization and reporting. - Familiarity in creating FMS, PMS, and IMS. - Strong knowledge of Google Apps Script and Google Sheets for data manipulation and automation. - Proficiency in NLP tools and frameworks (e.g., Rasa, Dialogflow, GPT models, Hugging Face Transformers). - Experience with programming languages like Python, JavaScript, or Java. - Familiarity with API integration and platforms like RESTful APIs, GraphQL, and webhooks. - Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization tools (e.g., Docker, Kubernetes). Key Competencies : - Strong problem-solving skills and ability to innovate in dynamic environments. - Excellent communication and collaboration skills. - Ability to manage multiple projects and prioritize tasks effectively. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/15/2024