IT Technician for Level 1 and Level 2

Alice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We secured 30 million USD in funding to further develop our unique technology.

We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. Of course, we are serious about our mission and participation in the quantum race alongside tech giants like Google and IBM,, however we are also keen to create ever-lasting memories. Including lots of celebrations and fun, as we continue to have many successes along the way to our ultimate goal of building the first Universal, fault-tolerant Quantum Computer! Which can have large positive impact for humanity. Do you want to join a team that is trying to change the world?

We are looking for an IT technician for level 1 and 2 IT support to insure a high level and reactive support to our employees in a fast-growing environment.

You will be part of our IT team, 4 people under the responsibility of the IT Manager. You will help Alice & Bob employees work with our IT systems making sure they get a great user experience.

You will be the owner of the employee's IT experience and will always care about lending Alice & Bob's employees a hand when they encounter IT issues.

Responsibilities

• Handle general IT ticketing and problem escalation.
• Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
• Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
• Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
• Troubleshoot, diagnose and intervene on IT software and hardware issues.
• Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS)
• Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ....) and licenses.
• Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN... )
• Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life)
• Follow cases with support vendors.
• Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.
• Identify ways to improve, and automate IT processes and develop the needed toolset.
• Manage IT-related matters during office changes.

Requirements

• Ability to work with Windows, macOS, and Linux devices
• Fluent in French & English
• Experience in IT Technical Support
• Excellent problem-solving ability
• Excellent written and verbal communication skills. Able to explain and communicate efficiently with your stakeholders

Research shows that women might feel hesitant to apply for this job if they don't match 100% of the job requirements listed. This list is a guide, and we'd love to receive your application even if you think you're only a partial match. We are looking to build teams that innovate, not just tick boxes on a job spec.

You will join of one of the most innovative startups in France at an early stage, to be part of a passionate and friendly team on its mission to build the first universal quantum computer!

We love to share and learn from one another, so you will be certain to innovate, develop new ideas, and have the space to grow.

Location: Ile-de-France, FR

Posted Date: 11/15/2024