Customer Service Advisor

We are looking for a Customer Service Advisor to come and join our newly established Select Lease by Mobilize team in Reading. In this role you will be the contact between both customers and suppliers, internally and externally. We are looking for someone with a personable manner but also someone with a great attention to detail!

Please note that training will be at our Maple Cross office for the initial 6-12 weeks. Expenses will be paid but you will need to be able to commute to the Maple Cross office.

What will you do:

• Respond to all Customer and Supplier enquiries in an efficient and courteous manner (inbound and outbound calls)
• Ensure department Service Quality Commitments (SQC's) and Key Performance Indicators (KPI's) are met whilst also maintaining high service levels and standards
• Accurate maintenance and administration of our systems
• Protect the company at all times from fraud and financial exposure

What you will have:

• Exemplary telephone manner and communication skills
• Ability to work with a good attention to detail
• Excellent negotiation skills
• Ability to work autonomously and under pressure
• Proactive approach to problem solving and decision making

Who Are Mobilize Financial Services?

Mobilize are a financial services provider for Renault, Dacia, Alpine and Nissan in the UK. A part of the Renault Group today we are present in in 36 countries across Europe, North Africa, South America, and Asia. Mobilize wants to become the most innovative automotive captive by 2024.

How We Support Your Development:

At Mobilize we prioritise investing into our employees, our in-house Learning and Development Leader specialises in the support of our employee’s personal development and career paths. We deliver a fantastic training program to fast track you towards management! We also strive to be diverse and inclusive; a place where we can all be ourselves. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.