Network Operations Center Manager

About the Role : - We are looking for an experienced NOC Manager to lead our Network Operations Center (NOC) team. - This role requires a professional with strong leadership abilities, a customer-focused approach, and a deep understanding of telecommunication networks and NOC methodologies. - You will oversee the daily operations of the NOC, ensuring efficient incident management and customer support. Key Responsibilities : - Lead and manage the NOC team, providing direction and support to ensure optimal performance. - Oversee the monitoring, troubleshooting, and resolution of network and system issues. - Implement and maintain industry-standard practices, such as ITIL/ITSM, for incident, change, and problem management. - Develop and uphold NOC protocols to ensure high-quality service and adherence to SLAs. - Foster strong client relationships through effective communication and excellent customer service. - Analyze NOC data to identify areas for process improvement and risk mitigation. - Ensure continuous learning and professional development of team members. Required Qualifications : - Experience : 6-8 years in a NOC management role or as a Team Lead in NOC. - Certifications : ITIL/ITSM or other industry-related certifications preferred. - Skills : Proven leadership in people management, with excellent communication and customer service abilities. - Technical Knowledge : Strong understanding of telecommunication networks and NOC methodologies (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/16/2024