Account Manager

Account Manager

Manchester - Hybrid

We are looking for an experienced Account Manager for our client who is an expanding supplier of Homeware. This hybrid position will manage the day to day running of a major account, meeting agreed KPIs to deliver exemplary service and meet customer expectations.

Key Tasks

• Arranging, attending, and documenting category meetings both in house and with the customer, identifying actions, facilitating customers’ requests and ensuring we deliver to their requirements
• Support our Design and Buying teams by providing relevant data and product knowledge to drive profit positive new development that meets the customer’s strategic brief
• Negotiate prices to our costing methodology, to arrive at the agreed margin and present to Senior Management team for sign off.
• Build a comprehensive knowledge of the given product categories through competitor analysis and benchmarking. Present findings to internal stake holders and the customer seasonally, to demonstrate a full understanding of the categories in terms of scale and opportunity.
• Drive the Pre-Production process from concept through to delivery to store, ensuring stakeholders have completed all aspects of the critical path on time and raising any concerns to Senior Management prior to final deadlines.
• Completing all customer related product documentation on time, in detail and to the requirements, gathering information from relevant stake holders where needed.
• Working as part of the wider team across all areas of the business from Design, QC, Merchandising, Accounts and Warehousing completing and updating all required documents accurately to ensure processes are followed and stakeholders are fully updated on the customers present requirements.

Experience

• Ideally at least 5 years’ experience of working within Supply Chain and progressed to Account Manager Level.
• Ideally having worked with High Street / Supermarket retailers and have experience of leading supplier meetings with Head office peers
• Ideally having worked in a stock holding business and have an understanding of the complexities of being part of a DTS supply team.
• Must have an understanding of Far East manufacturing including costs / moqs / lead-time’s
• Must have a solid understanding of and be able to create and drive a critical path
• Must be confident with costings. Taking quoted prices, adding associated costs, having the ability to take action to arrive at an agreeable margin and have excellent attention to detail to ensure costs are logged and kept updated accurately
• Previous experience within the home textile / ceramic product areas preferred but not essential

Essential Skills

• Excel / Word / Office / Power point
• Good Communication skills
• Excellent attention to detail
• A strong team player