Digital Customer Journey Consultant - Contract

Digital Customer Journey Consultant - Contract

Midlands - hybrid - 2-3 days in the office

Retail

£400-£480 per day outside IR35

Join a leading retail client committed to enhancing customer experiences in the digital landscape. Striving to understand our customers' journeys and continually improve their online experiences.

We are seeking a driven and detail-oriented Digital Customer Journey Consultant to join our team on a contract basis. The successful candidate will be responsible for mapping existing digital customer journeys, analysing touchpoints, and developing actionable insights to optimise the overall customer experience.

Role & Responsibilities:

• Conduct in-depth analysis of current digital customer journeys, identifying strengths and weaknesses
• Map customer pathways to understand how users are landing on our website and navigating through the site
• Evaluate drop-off points in the customer journey and propose strategies for improvement
• Identify key touchpoints throughout the customer journey to enhance satisfaction and engagement
• Develop recommendations to improve conversion rates based on analysis and insights gathered
• Collaborate with cross-functional teams to implement enhancements and track effectiveness
• Provide ongoing reporting and insights to stakeholders on customer journey performance

Skills & Experience:

• Proven experience in digital customer journey mapping and optimisation, preferably within the retail sector
• Strong analytical skills with the ability to interpret data and translate findings into actionable strategies
• Familiarity with web analytics tools (e.g., Google Analytics, Adobe Analytics) and customer experience platforms
• Excellent communication and presentation skills to effectively share insights and recommendations
• A proactive mindset with a passion for enhancing customer experience and driving conversions

Benefits

£400-£480 per day outside IR35, Midlands, 2-3 days in the office

How to Apply

Register your interest by sending your CV to Lloyd Dunstall via the Apply link on this page

Customer Journey / Digital Customer Journey / Customer Experience / CX / Optimisation