Store Manager

Senior Store Manager - Charity Retail

Location: Portobello Road, London

Salary: Up to £30,000 per annum (dependent on experience)

Join a Growing, Impactful Charity Retailer and Make a Difference!

Are you an experienced Store Manager with a passion for retail and a heart for making a positive impact? Our client, a well-established and expanding charity retailer, is looking for a dynamic Senior Store Manager to lead their flagship store on the iconic Portobello Road. This is a fantastic opportunity to drive success, grow a team, and be part of a rapidly growing charity that truly values its people and the local community.

Why This Role?

• Lead with Purpose: Manage a store that’s more than just a shop — it’s a hub of community engagement and a force for good.
• Develop & Inspire: Lead a dedicated team and recruit enthusiastic volunteers, helping to grow both the store and the charity’s impact.
• Maximise Your Potential: Use your retail expertise to maximise income generation, exceed targets, and drive new business opportunities.

Key Responsibilities:

• Collaborate with the Area Manager to ensure optimal stock levels and oversee store maintenance and health & safety.
• Drive store performance by delivering on financial and contribution targets.
• Lead, coach, and motivate your team to achieve KPIs and provide outstanding customer service.
• Recruit, train, and manage staff and volunteers, fostering a supportive and high-performing team environment.
• Implement effective visual merchandising to enhance customer experience and boost sales.
• Engage with the local community to build strong relationships and drive footfall.
• Spearhead initiatives to attract donations and grow the store’s volunteer base.

What We’re Looking For:

• Proven experience as a Store Manager, ideally within charity retail or the broader retail sector.
• Strong leadership and communication skills, with the ability to inspire and engage your team and customers.
• A track record of hitting KPIs and working to financial targets in a fast-paced environment.
• Hands-on experience in managing volunteers, with a passion for community engagement and supporter relationship building.
• Enthusiastic, results-driven, and adaptable with a positive, can-do attitude.
• Flexibility to work weekends and support the store’s operating hours.

Desirable Skills:

• Experience in charity retail is highly desirable.
• A genuine passion for the charity sector and making a difference in the community.

What’s In It For You?

• Competitive Salary up to £30,000, depending on experience.
• Career Growth: Join a rapidly growing charity where there are opportunities to develop your career further.
• Work with Purpose: Be part of a team that’s making a real impact in the local community.

If you're ready to take the next step in your retail career and want to make a difference, we want to hear from you!

Apply today with your CV and covering letter to join a charity retailer that values its people and its mission.