Technical Project Manager

City: France

Department: SOFTWARE ENGINEERING

Date: Working time: Full-time

Ref#: 20034395

Job Level: Experienced

Job Field: SOFTWARE ENGINEERING

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Xerox is seeking an experienced Technical Project Manager to lead complex software development and IT infrastructure projects in Europe. The ideal candidate will have a proven track record of managing hybrid FTE and contractor resources, delivering projects on time and within budget, and ensuring alignment between business goals and technical implementation.

Projects will range between small to medium sized customers, through to large clients operating across multiple countries / regions. The candidate must be fluent in both French and English, with additional European language skills a plus.

They will also have a particular background in technology and technology project management, with advantage given to candidates who have experience in Customer Communication Management (CCM) project management and are familiar with the leading CCM technologies.

Key Measures of Success:

1. Demonstrably present a profound understanding of the Xerox CCM offer, the technology that underpins it, and the CCM sales and technology strategy.
2. Be identifiable as the key point of contact by clients and staff as SME on Xerox technology and deliveries.
3. Have a performant track record of delivering projects on time and against budget.
4. Demonstrate an ability to influence clients and internal customers without direct authority.
5. Drive great customer satisfaction feedback, both internal and external.

Scope:

1. The role holder will act as both CCM technology SME and project manager for all CCM projects in the EU.
2. Offer support to sales teams, demonstrating the technology to support the sales narrative.
3. Manage virtual responsibilities, often including international staff and subcontractor teams.
4. Appreciate the technical impacts of decisions and offer steer and opinion to assist in navigating technical conflicts.
5. Manage escalations, activity reporting, cost tracking, and any Project Management Office (PMO) activities to support global delivery, including operational risk management for customer communications solutions projects.
6. Provide leadership and support for new business opportunities (e.g. mega-deals, complex and/or global). Take an active role in bids and support the transition and implementation of new business.
7. Adapt and socialize project plans and priorities to address resource and operational challenges.

Main Responsibilities:

1. Lead the project management of CCM IT deliveries, maintaining accurate project documentation, including project status reports, issue logs, and lessons learned.
2. Continual learning arc, working with technical teams to better understand the functionality of the CCM platform applications and the underlying technology infrastructure.
3. Support pre and post-sales client engagements, demonstrating the CCM platform where required and holding high-level solution & delivery conversations with client contacts.
4. Report management status of each delivery, providing executive summaries where required.
5. Maintain KPI dashboard to surface successes and weaknesses in Xerox CCM delivery accuracy & capability as the client base grows.

Education Requirements:

Preferred: Relevant degree educated within an IT discipline. Professional experience considered in lieu of academic background.

Professional Certifications:

Minimum: Relevant project management certifications.

Candidate Background - Skills, Knowledge and Abilities:

1. Minimum: Proven project management skills with substantial experience in using Agile, Scrum, and Waterfall methodologies to deliver projects. Relevant accreditations expected.
2. Minimum: IT background or substantial experience delivering IT projects involving disparate, virtual teams.
3. Minimum: Strong interpersonal skills for both client and virtual teams.
4. Minimum: Fluent French and English speaking.
5. Preferred: CCM familiarity, with direct project management experience of CCM projects an advantage.
6. Preferred: Evidence of improved customer satisfaction and productivity achievements.
7. Preferred: Dutch as a third language an advantage.

Additional Role Requirements:

Some global travel will be required – valid passport needed.

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Location: Ile-de-France, FR

Posted Date: 11/18/2024