Application Support Analyst

Application Support Analyst

Onsite – Leeds

£40,000 - £50,000 Plus 30 days holiday & much more!

I am seeking a highly communicative & technical Application Support Analyst to join a market-leading software platform.

They have built an online marketplace that offers its consumers direct access to the best heating/utilities products on the market, and have successfully installed over 150,000 products so far

They’re looking for someone to be part of a fast paced Platform team, building and maintaining solutions to ensure great experiences for our customers, installers and customer service team.

Apply Now – this is a brand new role in an ambitious, growing software company!

Responsibilities

• Work closely with our Customer Service and Operations team to investigate/reproduce and triage alldefects they raise
• Raise and log defects within JIRA
• Provide our Customer Service and Operations team with support on the platform
• Work closely with our development team to inform them of any bugs that need to be fixed
• Communicate with our Field Engineers if they are experiencing issues with the app
• Generate and report weekly reports on the status of defects & support requests
• Contribute to Test Strategies where required with the QA team

Skills & qualifications

• Solid experience using JIRA
• Experience/knowledge across functional test phases
• Ability to work as part of a team or as an individual Understanding of testing methodologies in an Agile team
• Experience in testing mobile devices/applications (iOS & Android)
• Strong interpersonal and communication skills

Beneficial skills/interests but not essential

• Understanding of Agile methodologies in software development
• Experience in cross browser/environment testing
• Knowledge of AWS & Heroku
• Experience with Ruby and Postgres SQL
• Proven previous experience in testing web applications and/or Back Office systems

Application Support Analyst

Onsite – Leeds

£40,000 - £50,000 Plus 30 days holiday & much more!