Customer Service Coordinator

Are you ready to be part of an exciting, fast-paced industry that's expanding globally? Our client is looking for a Customer Service Coordinator to join their dynamic team at their Gosforth Head Office. The company operate in the vibrant hospitality and leisure sector, and as they continue their global expansion, they need talented individuals to help them along the way.

Attention to Detail? Tech-Savvy? A Team Player?

If you're organised, proactive, and confident with great communication skills, our client wants to hear from you! Whether you have experience in client-facing roles or the hospitality/events industry, your ability to provide exceptional service in a niche market will make you a perfect fit for the team.

What You'll Do:

• Manage partner data on the CRM system, ensuring accuracy and up-to-date information.
• Provide friendly and professional customer tech support via email, phone, and support desk.
• Collaborate with the engineering and tech team to resolve issues quickly and efficiently.
• Plan and coordinate events with venues, ensuring seamless photobooth setup.
• Support various management teams, contribute to credit control, and maintain stock levels for venues.

What You'll Bring:

• At least 12 months in client-facing roles (hospitality/event industry experience is a bonus!).
• Strong IT skills (Word, Excel, Outlook) and a knack for prioritising tasks.
• Excellent literacy and numeracy skills to create contracts, reports, and more.
• Ability to work under pressure and manage multiple priorities with minimal supervision.
• Flexibility to work evenings and weekends as needed (on a rota basis).
• A second language at a business level? That's a huge plus!

Desire a Role That Offers More?

Here's what you'll get as part of our team:

• 31 days holiday per year, including bank holidays.
• Health Shield membership for your well-being.
• Regular staff social events to keep things fun and engaging.
• A competitive salary and comprehensive training to support your growth.
• A collaborative, friendly work environment where your contributions make a real impact.

Take Action Today!

If you're ready to make a difference and grow with the team our client wants to hear from you. Attach your CV to the link provided and they will be direct contact,

Apply now and embark on a rewarding journey with an expanding team!

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